Privacy Policy
Last Updated: November 2024
This Privacy Policy explains how Snatch Casino ("we", "us", "our") collects, uses, stores, and protects your personal information when you use snatch-ca.com. By creating an account or using our services, you agree to the data practices described in this policy.
We take data protection seriously and comply with applicable privacy regulations including GDPR principles and Canadian privacy standards. This policy is written in plain language to ensure you understand exactly what happens with your information.
Who Controls Your Data
The data controller responsible for your personal information is Goodwin N.V., a company incorporated under the laws of Curaçao with registration number HE 404194. Our registered address is Abraham de Veerstraat 9, Willemstad, Curaçao.
For privacy-related inquiries, contact us at: [email protected]
Information We Collect
We collect different types of information depending on how you interact with our platform.
Information You Provide Directly
- Account Registration: Name, email address, date of birth, gender, phone number, residential address, username, password
- Verification Documents: Government-issued ID (passport, driver's license), proof of address (utility bills, bank statements), selfie photos for identity confirmation
- Payment Information: Card details (last 4 digits stored only), e-wallet account information, cryptocurrency wallet addresses, transaction history
- Communications: Support chat transcripts, emails, survey responses, feedback submissions
- Preferences: Communication preferences, language settings, game favorites, responsible gaming limits
Information Collected Automatically
- Technical Data: IP address, browser type and version, device type, operating system, screen resolution
- Usage Data: Games played, bet amounts, win/loss records, session duration, login timestamps, page views, clicks
- Cookies and Tracking: Session cookies, preference cookies, analytics cookies (details in Cookie Policy section)
- Location Data: General geographic location based on IP address (not precise GPS location)
Information From Third Parties
- Payment Processors: Transaction verification, fraud screening results
- Verification Services: Identity confirmation, age verification, address validation
- Affiliates: Referral source tracking (if you registered through affiliate link)
How We Use Your Information
Your data serves specific purposes related to operating the casino and complying with legal requirements.
Account Management and Service Delivery
- Creating and maintaining your account
- Processing deposits and withdrawals
- Enabling gameplay and tracking balances
- Applying bonuses and promotions
- Managing responsible gaming limits
- Providing customer support
Legal and Regulatory Compliance
- Verifying age and identity (KYC requirements)
- Preventing fraud and money laundering (AML compliance)
- Meeting licensing obligations
- Responding to legal requests from authorities
- Enforcing terms and conditions
- Resolving disputes
Security and Fraud Prevention
- Detecting unusual account activity
- Preventing unauthorized access
- Identifying duplicate accounts
- Investigating suspected violations
- Protecting against bonus abuse
Marketing and Communications (With Your Consent)
- Sending promotional emails about bonuses and offers
- Personalizing game recommendations
- Conducting surveys and collecting feedback
- Informing you about new features or games
Note: You can opt out of marketing communications anytime through account settings or unsubscribe links in emails. Essential service communications (withdrawal confirmations, security alerts) cannot be opted out of.
Analytics and Improvement
- Analyzing platform usage patterns
- Improving user experience and interface
- Testing new features
- Optimizing game selection
- Enhancing security measures
Who We Share Your Data With
We do not sell your personal information to third parties. Data sharing occurs only for specific operational and legal purposes.
Payment Service Providers
Credit card processors, e-wallet services, cryptocurrency exchanges, and banking partners require certain information to process transactions. We share only the minimum data necessary (transaction amounts, payment method details, identity verification).
Verification Services
Third-party KYC/AML providers verify identity documents and check against fraud databases. These services receive copies of your ID and address proof during verification.
Game Providers
Software providers receive limited data (username, game selections, bet amounts) to deliver gameplay. They do not receive personally identifiable information like your real name or address.
Regulatory Authorities
Curaçao gaming regulators may request player data during audits or investigations. We comply with legitimate regulatory requests as required by our license.
Law Enforcement
We disclose information when legally required by court orders, subpoenas, or applicable laws. This includes responding to fraud investigations or criminal matters.
Professional Advisors
Lawyers, accountants, and auditors may access data when necessary for legal, financial, or compliance purposes. These parties operate under professional confidentiality obligations.
Business Transfers
If Snatch Casino is sold, merged, or transferred to another entity, your data may be transferred to the new owner. You will be notified of any such change.
Service Providers
Cloud hosting providers, email services, analytics platforms, and customer support tools process data on our behalf. These vendors operate under strict data processing agreements.
How Long We Keep Your Data
Retention periods vary based on data type and legal requirements.
Active Accounts
While your account remains active, we retain all associated data to provide ongoing services.
Closed Accounts
After account closure, most personal data is deleted within 30 days. However, certain information must be retained for regulatory compliance:
- Transaction Records: 5-7 years (financial regulations)
- Verification Documents: 5-7 years (AML/KYC requirements)
- Dispute Records: Until dispute resolution + 6 months
- Self-Exclusion Records: Duration of exclusion + 5 years
Anonymized Data
Some data is anonymized (personally identifiable elements removed) and retained indefinitely for statistical analysis and platform improvement. Anonymized data cannot be linked back to you.
How We Protect Your Data
We implement multiple security layers to protect your information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- Encryption: 128-bit SSL encryption for data transmission, encrypted database storage
- Firewalls: Network-level protection against unauthorized access
- Access Controls: Employee access limited to role requirements, multi-factor authentication for internal systems
- Password Hashing: Passwords stored using one-way cryptographic hashing (we cannot see your actual password)
- Payment Tokenization: Card details replaced with tokens, full numbers not stored
- Regular Audits: Third-party security testing and vulnerability assessments
Organizational Safeguards
- Staff training on data protection requirements
- Confidentiality agreements for all employees
- Data breach response procedures
- Regular policy reviews and updates
- Vendor security requirements in contracts
Your Security Responsibilities
You also play a role in protecting your account:
- Use strong, unique passwords
- Enable two-factor authentication
- Don't share login credentials
- Log out on shared devices
- Report suspicious activity immediately
- Keep your registered email secure
Your Privacy Rights
You have several rights regarding your personal data under privacy regulations.
Right to Access
Request a copy of all personal data we hold about you. We'll provide this in readable format within 30 days of your request.
Right to Rectification
Correct inaccurate or incomplete information. Update most details yourself through account settings, or contact support for assistance.
Right to Erasure (Right to be Forgotten)
Request deletion of your data when no longer necessary for our purposes. Note that regulatory retention requirements may prevent immediate deletion of some records.
Right to Restrict Processing
Limit how we use your data in specific circumstances (e.g., while disputing data accuracy).
Right to Data Portability
Receive your data in structured, machine-readable format to transfer to another service provider.
Right to Object
Object to data processing for marketing purposes (opt-out rights) or processing based on legitimate interests.
Right to Withdraw Consent
Where processing relies on your consent, withdraw it anytime. This doesn't affect processing that occurred before withdrawal.
Exercising Your Rights
To exercise any rights, contact us at [email protected] with your request. We'll verify your identity and respond within 30 days. Some requests are free, others may incur reasonable administrative fees for extensive requests.
International Data Transfers
As an international platform, your data may be transferred to and processed in countries outside Canada, including Curaçao (where we're based) and countries where our service providers operate.
These countries may have different data protection standards than Canada. We ensure appropriate safeguards through:
- Standard contractual clauses approved by data protection authorities
- Data processing agreements with all vendors
- Technical and organizational security measures
Children's Privacy
Snatch Casino is strictly for adults. We do not knowingly collect information from anyone under 18 (or 19 in provinces where that's the legal age).
If we discover that a minor has created an account, we will immediately close it, void all transactions, and delete associated data. Age verification during KYC helps prevent underage gambling.
Parents or guardians who believe their child has provided information to us should contact [email protected] immediately.
Changes to This Privacy Policy
We may update this policy to reflect changes in legal requirements, business practices, or platform features. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on the website
- Updated "Last Updated" date at the top of this policy
Continued use of our services after changes constitutes acceptance of the updated policy. If you disagree with changes, close your account before the new policy takes effect.
Privacy Questions and Complaints
For privacy-related inquiries, data access requests, or complaints:
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Request"
Response Time: Within 30 days
If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
